[{"data":1,"prerenderedAt":659},["ShallowReactive",2],{"/support/a-delivery-order-or-return/returns-and-exchanges":3,"_announcements:dc015ddfcbbd6377658888a4ce62c772bbd0e7b1e608889106338a87f6e63551":18,"_menus:ccdfe1da6aacbffd88d4580cb986a2238ea02f6505911cf85328161f0dd789c7":30,"_menus:af69e862188ce7ba8ca4ef52092e25824e105a43e1d007dd094c049c32ab46bc":212,"_menus:4b02b61a3982e3f0f467e601f4fb09aeab1c88e4b2d7f65442490edbdb16cdaa":320,"support:69957fdc-e67d-4208-bceb-f3d1f21c1103":366,"support:5248df8b-36bc-4a33-8df7-fc6857b52643":402,"support:7ff8ec6c-10c5-4694-bab0-f417332c4798":439,"support:b75f0b2d-b2c3-4c15-b85d-63890a5c15d3":40,"support:ce08b149-1917-44e7-b40a-fe43dbc913ec":467,"support:a78383af-8eb4-532a-b803-2ee1f104e777":496,"support:832d7546-c5d4-5638-b45c-3e8b724f611b":522,"support:11581d82-5a1e-5eb0-9939-b37f14a1b9c1":547,"support:1afa6047-532b-5463-ae4a-a4674aa8ce1f":572,"support:5714bec2-1e31-5c44-a528-5a375d541e35":593,"support:407c9c9e-1c01-5347-8952-c326bfb0b3d4":618,"support:a042875e-633f-57dd-aee0-92ce2b352106":639},{"_path":4,"_dir":5,"_draft":6,"_partial":7,"_locale":8,"path":9,"id":10,"type":11,"_id":12,"_type":13,"title":14,"_source":15,"_file":16,"_stem":17,"_extension":13},"/_config/f99b39218004fd41ece3a2bdf4c1b963e0865dc77423dc3040b8256147159893","_config",false,true,"","/support/a-delivery-order-or-return/returns-and-exchanges","0fa517e9-ff37-4ae8-bb92-0ae595367222","supports","content:_config:f99b39218004fd41ece3a2bdf4c1b963e0865dc77423dc3040b8256147159893.json","json","F99b39218004fd41ece3a2bdf4c1b963e0865dc77423dc3040b8256147159893","content","_config/f99b39218004fd41ece3a2bdf4c1b963e0865dc77423dc3040b8256147159893.json","_config/f99b39218004fd41ece3a2bdf4c1b963e0865dc77423dc3040b8256147159893",{"id":19,"slug":20,"items":21},"dc015ddfcbbd6377658888a4ce62c772bbd0e7b1e608889106338a87f6e63551","default",[22,26],{"title":23,"link":24},"新処方 ハイドレーティングセラム A31：従来の11成分から7成分に絞り、肌へのなじみやすさを改善。",{"path":25},"/products/hyaluronic-acid",{"title":27,"link":28},"肌タイプを診断する",{"path":29},"/diagnostic",{"id":31,"slug":32,"items":33},"ccdfe1da6aacbffd88d4580cb986a2238ea02f6505911cf85328161f0dd789c7","main-desktop",[34,209],{"type":35,"title":36,"featured":37,"items":41},"menu","製品",{"link":38,"color":39,"media":40},{"label":36},"black",null,[42,87,130,149,196],{"type":43,"items":44},"column",[45,67],{"type":35,"title":46,"featured":47,"items":49},"ピックアップ",{"link":48,"color":39,"media":40},{"label":46},[50,55,59,63],{"type":51,"isNew":7,"link":52},"link",{"label":53,"path":54},"ベストセラー","/collections/best-seller-jp",{"type":51,"isNew":6,"link":56},{"label":57,"path":58},"新製品","/collections/new-arrivals",{"type":51,"isNew":6,"link":60},{"label":61,"path":62},"デュオ & トリオ & キット","/collections/kits",{"type":51,"isNew":6,"link":64},{"label":65,"path":66},"ギフトセット","/collections/gift-sets",{"type":35,"title":68,"featured":69,"items":71},"春のスキンケアセレクション",{"link":70,"color":39,"media":40},{"label":68},[72,76,80,84],{"type":51,"isNew":6,"link":73},{"label":74,"path":75},"ツヤを引き出すスキンケア","/collections/spring-glow",{"type":51,"isNew":6,"link":77},{"label":78,"path":79},"やさしく整えるスキンケア","/collections/purifying-skincare",{"type":51,"isNew":6,"link":81},{"label":82,"path":83},"デイリーSPF","/collections/face-and-body-suncare",{"type":51,"isNew":6,"link":85},{"label":86,"path":66},"母の日ギフト",{"type":43,"items":88},[89],{"type":35,"title":90,"featured":91,"items":93},"フェイシャル ケア",{"link":92,"color":39,"media":40},{"label":90},[94,98,102,106,110,114,118,122,126],{"type":51,"isNew":6,"link":95},{"label":96,"path":97},"クレンジング","/collections/makeup-removers-and-cleansers",{"type":51,"isNew":6,"link":99},{"label":100,"path":101},"トナー＆ハイドロラット","/collections/hydrolates-toners",{"type":51,"isNew":7,"link":103},{"label":104,"path":105},"セラム","/collections/serums",{"type":51,"isNew":7,"link":107},{"label":108,"path":109},"クリーム","/collections/face-cream",{"type":51,"isNew":7,"link":111},{"label":112,"path":113},"アイケア","/collections/eye-contouring",{"type":51,"isNew":6,"link":115},{"label":116,"path":117},"リップケア","/collections/lip-care",{"type":51,"isNew":6,"link":119},{"label":120,"path":121},"ナイトケア","/collections/night-care",{"type":51,"isNew":6,"link":123},{"label":124,"path":125},"ティントケア","/collections/tinted-care",{"type":51,"isNew":6,"link":127},{"label":128,"path":129},"マスク＆スクラブ","/collections/masks-and-scrubs",{"type":43,"items":131},[132],{"type":35,"title":133,"featured":134,"items":136},"エイジング ケア",{"link":135,"color":39,"media":40},{"label":133},[137,141,145],{"type":51,"isNew":7,"link":138},{"label":139,"path":140},"予防ケア","/collections/prevent-signs-of-aging",{"type":51,"isNew":7,"link":142},{"label":143,"path":144},"初期ケア","/collections/first-signs-of-aging",{"type":51,"isNew":7,"link":146},{"label":147,"path":148},"本格ケア","/collections/mature-skin",{"type":43,"items":150},[151],{"type":35,"title":152,"featured":153,"items":155},"肌質またはお悩み",{"link":154,"color":39,"media":40},{"label":152},[156,160,164,168,172,176,180,184,188,192],{"type":51,"isNew":7,"link":157},{"label":158,"path":159},"保湿 ケア","/collections/dry-skin",{"type":51,"isNew":7,"link":161},{"label":162,"path":163},"敏感肌 ケア","/collections/hypersensitive-skin",{"type":51,"isNew":6,"link":165},{"label":166,"path":167},"肌の赤み ケア","/collections/redness-and-rosacea",{"type":51,"isNew":7,"link":169},{"label":170,"path":171},"くすみ ケア","/collections/dullness",{"type":51,"isNew":7,"link":173},{"label":174,"path":175},"しわ・小じわ ケア","/collections/wrinkles-fine-lines",{"type":51,"isNew":6,"link":177},{"label":178,"path":179},"目のクマ ケア","/collections/dark-circles-bags",{"type":51,"isNew":7,"link":181},{"label":182,"path":183},"色素沈着 ケア","/collections/pigmentspots",{"type":51,"isNew":6,"link":185},{"label":186,"path":187},"肌荒れ ケア","/collections/blemishes-imperfections",{"type":51,"isNew":6,"link":189},{"label":190,"path":191},"オイリー肌 ケア","/collections/oily-skin",{"type":51,"isNew":6,"link":193},{"label":194,"path":195},"毛穴 ケア","/collections/pores-blackheads",{"type":43,"items":197},[198],{"type":199,"media":200,"link":208},"focus",{"type":201,"twic":202,"objectType":203,"importance":204,"urls":205,"alt":207,"preload":6},"image",{"auto":7},"cover","auto",{"default":206},"https://media.typology.com/storyblok/840x1050/6b93d4bf10/nav-desktop-1.jpg","新処方 ハイドレーティングセラム A31：軽やかなウォーターベースのテクスチャー。肌にすっとなじみます。",{"label":207,"path":25},{"type":51,"isNew":6,"link":210},{"label":211,"path":29},"肌タイプ診断",{"id":213,"slug":214,"featured":215,"items":221},"af69e862188ce7ba8ca4ef52092e25824e105a43e1d007dd094c049c32ab46bc","main-mobile",{"link":216,"color":39,"media":217},{"label":207,"path":25},{"type":201,"twic":218,"objectType":203,"importance":204,"urls":219,"alt":207,"preload":6},{"auto":7},{"default":220},"https://media.typology.com/storyblok/1620x540/39dedf8301/nav-mobile.jpg",[222,239,256,289,318],{"type":35,"title":68,"featured":223,"items":229},{"link":224,"color":39,"media":225},{"label":68},{"type":201,"twic":226,"objectType":203,"importance":204,"urls":227,"alt":68,"preload":6},{"auto":7},{"default":228},"https://media.typology.com/storyblok/1620x540/08e4f873a0/spring-tinted_nav-mobile.jpg",[230,232,234,237],{"type":51,"isNew":6,"link":231},{"label":74,"path":75},{"type":51,"isNew":6,"link":233},{"label":78,"path":79},{"type":51,"isNew":6,"link":235},{"label":236,"path":83},"毎日のシンプルなスキンケアルーティン",{"type":51,"isNew":6,"link":238},{"label":86,"path":66},{"type":35,"title":46,"featured":240,"items":246},{"link":241,"color":39,"media":242},{"label":46},{"type":201,"twic":243,"objectType":203,"importance":204,"urls":244,"alt":46,"preload":6},{"auto":7},{"default":245},"https://media.typology.com/storyblok/1260x1134/7bfbd059a2/fffeab1abb674ac389c35602bbca100c.jpg",[247,250,252,254],{"type":51,"isNew":7,"link":248},{"label":53,"path":249},"/collections/best-sellers",{"type":51,"isNew":6,"link":251},{"label":57,"path":58},{"type":51,"isNew":6,"link":253},{"label":61,"path":62},{"type":51,"isNew":6,"link":255},{"label":65,"path":66},{"type":35,"title":90,"featured":257,"items":263},{"link":258,"color":39,"media":259},{"label":90},{"type":201,"twic":260,"objectType":203,"importance":204,"urls":261,"alt":90,"preload":6},{"auto":7},{"default":262},"https://media.typology.com/storyblok/1140x680/58cef54215/better_aging_decouverte_bannerallcollection.jpg",[264,266,269,271,274,277,280,283,286],{"type":51,"isNew":6,"link":265},{"label":96,"path":97},{"type":51,"isNew":6,"link":267},{"label":268,"path":101},"トナー",{"type":51,"isNew":7,"link":270},{"label":104,"path":105},{"type":51,"isNew":7,"link":272},{"label":273,"path":109},"モイスチャライザー",{"type":51,"isNew":7,"link":275},{"label":276,"path":113},"アイ ケア",{"type":51,"isNew":6,"link":278},{"label":279,"path":117},"リップ ケア",{"type":51,"isNew":6,"link":281},{"label":282,"path":121},"ナイト ケア",{"type":51,"isNew":6,"link":284},{"label":285,"path":125},"ティント ケア",{"type":51,"isNew":6,"link":287},{"label":288,"path":129},"スペシャル ケア",{"type":35,"title":152,"featured":290,"items":296},{"link":291,"color":39,"media":292},{"label":152},{"type":201,"twic":293,"objectType":203,"importance":204,"urls":294,"alt":152,"preload":6},{"auto":7},{"default":295},"https://media.typology.com/storyblok/2250x1020/247dcb8054/spring_collection-1.jpg",[297,300,302,304,306,308,310,312,314,316],{"type":51,"isNew":7,"link":298},{"label":299,"path":159},"乾燥 ケア",{"type":51,"isNew":7,"link":301},{"label":162,"path":163},{"type":51,"isNew":6,"link":303},{"label":166,"path":167},{"type":51,"isNew":7,"link":305},{"label":170,"path":171},{"type":51,"isNew":7,"link":307},{"label":174,"path":175},{"type":51,"isNew":6,"link":309},{"label":178,"path":179},{"type":51,"isNew":7,"link":311},{"label":182,"path":183},{"type":51,"isNew":6,"link":313},{"label":186,"path":187},{"type":51,"isNew":6,"link":315},{"label":190,"path":191},{"type":51,"isNew":6,"link":317},{"label":194,"path":195},{"type":51,"isNew":6,"link":319},{"label":211,"path":29},{"id":321,"slug":322,"items":323},"4b02b61a3982e3f0f467e601f4fb09aeab1c88e4b2d7f65442490edbdb16cdaa","footer",[324,349],{"type":35,"title":325,"featured":326,"items":328},"Typologyについて",{"link":327,"color":39,"media":40},{"label":325},[329,333,337,341,345],{"type":51,"isNew":6,"link":330},{"label":331,"path":332},"必要なものだけ。求めるものはすべて","/our-formulations",{"type":51,"isNew":6,"link":334},{"label":335,"path":336},"100%フランス製","/made-in-france",{"type":51,"isNew":6,"link":338},{"label":339,"path":340},"選ばれ続けている理由","/your-trust-in-us",{"type":51,"isNew":6,"link":342},{"label":343,"path":344}," いつでも、さらに良いものを","/our-promise",{"type":51,"isNew":6,"link":346},{"label":347,"path":348},"ライブラリー","/library",{"type":35,"title":350,"featured":351,"items":353},"ヘルプ",{"link":352,"color":39,"media":40},{"label":350},[354,358,362],{"type":51,"isNew":6,"link":355},{"label":356,"path":357},"よくあるご質問","/support",{"type":51,"isNew":6,"link":359},{"label":360,"path":361},"販売規約","/terms-of-sales",{"type":51,"isNew":6,"link":363},{"label":364,"path":365},"プライバシーポリシー","/privacy-policy",{"_path":367,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":368,"slug":369,"path":370,"title":371,"categories":372,"action":377,"seo":387,"parent":398,"_id":399,"_type":13,"_source":15,"_file":400,"_stem":401,"_extension":13},"/supports/69957fdc-e67d-4208-bceb-f3d1f21c1103","69957fdc-e67d-4208-bceb-f3d1f21c1103","a-delivery-order-or-return","/support/a-delivery-order-or-return","配送・注文・返品について",[373,374,375,376,10],"d69067d4-13fd-4ef3-bd7c-5276ba0fcf86","f37a8b74-904d-4566-8575-58902a443dc8","770dd46a-1909-4867-8b52-396d18b4265e","7218b038-6759-4694-abe4-dd8e2ffe5b24",{"content":378,"component":386},{"articles":379,"sectionId":8,"categoryId":8,"labelNames":385},[380,381,382,383,384],"d9f6ffb7-693c-517c-9693-51ca917264b2","b7400aa1-1a02-501e-9425-e43cf0950820","e70fa496-9290-56b8-a9d1-0e251deee47d","632bafb6-9de0-5915-ba2b-35b8408ed516","29ed5362-5170-55ab-b144-5566e36ec8bc","main_clr","SupportZenArticles",{"title":388,"description":8,"image":389,"canonical":391,"alternates":392},"配送・注文・返品について — サポート",{"url":390,"alt":388},"https://media.typology.com/images/assistance.jpg","https://www.typology.jp/support/a-delivery-order-or-return",{"fr":393,"us":394,"gb":395,"de":396,"global":397,"jp":391},"https://www.typology.com/support/commande-livraison-et-retours","https://us.typology.com/support/orders-shipping-and-returns","https://uk.typology.com/support/orders-shipping-and-returns","https://de.typology.com/support/bestellung-lieferung-und-rucksendungen","https://global.typology.com/support/orders-shipping-and-returns","686e5174-5f1d-4c80-8038-e545a7118559","content:supports:69957fdc-e67d-4208-bceb-f3d1f21c1103.json","supports/69957fdc-e67d-4208-bceb-f3d1f21c1103.json","supports/69957fdc-e67d-4208-bceb-f3d1f21c1103",{"_path":403,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":404,"slug":405,"path":406,"title":407,"categories":408,"action":409,"seo":426,"parent":10,"_id":436,"_type":13,"_source":15,"_file":437,"_stem":438,"_extension":13},"/supports/5248df8b-36bc-4a33-8df7-fc6857b52643","5248df8b-36bc-4a33-8df7-fc6857b52643","wrong-shade","/support/a-delivery-order-or-return/returns-and-exchanges/wrong-shade","色を間違えて選んでしまった",[],{"content":410,"component":425},{"id":411,"body":412,"title":413,"params":414,"fullSlug":422,"sectionId":423,"labelNames":424,"originalZendeskArticleId":411},"12844364895634","\u003Cp dir=\"ltr\">返金保証はございません。そのため、製品にご満足いただけない場合や、開封済み・ご使用済みの製品については返金を承れません。返品期限内に未開封かつ元の状態でご返送いただいた場合のみ、返金対応をさせていただきます。\u003C/p>\n\u003Cp>製品を日々のスキンケアに取り入れる際のアドバイスについては、カスタマーサービスがいつでもご相談に応じます。\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>","使用済みの製品でも返金できますか？",{"subject":415,"category":418,"ticket_form_id":421,"ticket_subject":371,"useAi":6,"order":7},{"id":416,"value":417},"14464076525458","form_j_ai_choisi_la_mauvaise_teinte",{"id":419,"value":420},"14464003893906","form_retours_échanges","12736198288658","/support/can-i-get-a-refund-for-a-product-i-ve-opened-and-used","12844438625938",[],"SupportArticle",{"title":427,"description":8,"image":428,"canonical":429,"alternates":430},"色を間違えて選んでしまった — サポート",{"url":390,"alt":427},"https://www.typology.jp/support/a-delivery-order-or-return/returns-and-exchanges/wrong-shade",{"fr":431,"us":432,"gb":433,"de":434,"global":435,"jp":429},"https://www.typology.com/support/commande-livraison-et-retours/retours-et-echanges/j-ai-choisi-la-mauvaise-teinte","https://us.typology.com/support/orders-shipping-and-returns/returns-and-exchanges/wrong-shade","https://uk.typology.com/support/orders-shipping-and-returns/returns-and-exchanges/wrong-shade","https://de.typology.com/support/bestellung-lieferung-und-rucksendungen/ruckgabe-und-umtausch/falscher-farbton","https://global.typology.com/support/orders-shipping-and-returns/returns-and-exchanges/wrong-shade","content:supports:5248df8b-36bc-4a33-8df7-fc6857b52643.json","supports/5248df8b-36bc-4a33-8df7-fc6857b52643.json","supports/5248df8b-36bc-4a33-8df7-fc6857b52643",{"_path":440,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":441,"slug":442,"path":443,"title":444,"categories":445,"action":446,"seo":454,"parent":10,"_id":464,"_type":13,"_source":15,"_file":465,"_stem":466,"_extension":13},"/supports/7ff8ec6c-10c5-4694-bab0-f417332c4798","7ff8ec6c-10c5-4694-bab0-f417332c4798","not-satisfied","/support/a-delivery-order-or-return/returns-and-exchanges/not-satisfied","商品に満足していない",[],{"content":447,"component":425},{"id":448,"body":449,"title":450,"params":451,"fullSlug":452,"sectionId":423,"labelNames":453,"originalZendeskArticleId":448},"15307444025874","\u003Cp>\u003Cspan data-sheets-root=\"\" data-sheets-value='{\"\"1\"\":2,\"\"2\"\":\"\"申し訳ございませんが、当社では返金保証の制度はございません。そのため、製品にご満足いただけなかった場合でも、返品・返金は承ることができません。\"\"}' data-sheets-userformat='{\"\"2\"\":769,\"\"3\"\":{\"\"1\"\":0},\"\"11\"\":3,\"\"12\"\":0}'>申し訳ございませんが、当社では返金保証の制度はございません。そのため、製品にご満足いただけなかった場合でも、返品・返金は承ることができません。\u003C/span>\u003C/p>\n\n\u003Cp>\u003Cspan data-sheets-root=\"\" data-sheets-value='{\"\"1\"\":2,\"\"2\"\":\"\"ただし、製品の使用方法や活用方法に関して、弊社カスタマーサービスチームが丁寧にアドバイスさせていただくことは可能です。お気軽にご相談ください。\"\"}' data-sheets-userformat='{\"\"2\"\":769,\"\"3\"\":{\"\"1\"\":0},\"\"11'>\u003C/span>\u003C/p>","商品が肌に合わないようです。",{"noContactForm":7},"/support/i-m-not-satisfied-with-the-product",[],{"title":455,"description":8,"image":456,"canonical":457,"alternates":458},"商品に満足していない — サポート",{"url":390,"alt":455},"https://www.typology.jp/support/a-delivery-order-or-return/returns-and-exchanges/not-satisfied",{"fr":459,"us":460,"gb":461,"de":462,"global":463,"jp":457},"https://www.typology.com/support/commande-livraison-et-retours/retours-et-echanges/je-ne-suis-pas-satisfait","https://us.typology.com/support/orders-shipping-and-returns/returns-and-exchanges/not-satisfied","https://uk.typology.com/support/orders-shipping-and-returns/returns-and-exchanges/not-satisfied","https://de.typology.com/support/bestellung-lieferung-und-rucksendungen/ruckgabe-und-umtausch/nicht-zufrieden","https://global.typology.com/support/orders-shipping-and-returns/returns-and-exchanges/not-satisfied","content:supports:7ff8ec6c-10c5-4694-bab0-f417332c4798.json","supports/7ff8ec6c-10c5-4694-bab0-f417332c4798.json","supports/7ff8ec6c-10c5-4694-bab0-f417332c4798",{"_path":468,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":469,"slug":470,"path":471,"title":472,"categories":473,"action":474,"seo":483,"parent":10,"_id":493,"_type":13,"_source":15,"_file":494,"_stem":495,"_extension":13},"/supports/ce08b149-1917-44e7-b40a-fe43dbc913ec","ce08b149-1917-44e7-b40a-fe43dbc913ec","exchange-policy","/support/a-delivery-order-or-return/returns-and-exchanges/exchange-policy","商品を交換したい",[],{"content":475,"component":425},{"id":476,"body":477,"title":478,"params":479,"fullSlug":480,"sectionId":423,"labelNames":481,"originalZendeskArticleId":476},"12844485234578","\u003Cp>\u003Cspan id=\"isPasted\">製品の交換は承っておりません。製品をお手元に残したくない場合、また未開封の場合は、返品条件をご確認ください。\u003C/span>\u003C/p>","製品の交換はできますか？",{"noContactForm":7},"/support/exchange-policy",[482],"main_problem",{"title":484,"description":8,"image":485,"canonical":486,"alternates":487},"商品を交換したい — サポート",{"url":390,"alt":484},"https://www.typology.jp/support/a-delivery-order-or-return/returns-and-exchanges/exchange-policy",{"fr":488,"us":489,"gb":490,"de":491,"global":492,"jp":486},"https://www.typology.com/support/commande-livraison-et-retours/retours-et-echanges/echanger-un-produit","https://us.typology.com/support/orders-shipping-and-returns/returns-and-exchanges/exchange-policy","https://uk.typology.com/support/orders-shipping-and-returns/returns-and-exchanges/exchange-policy","https://de.typology.com/support/bestellung-lieferung-und-rucksendungen/ruckgabe-und-umtausch/ein-produkt-umtauschen","https://global.typology.com/support/orders-shipping-and-returns/returns-and-exchanges/exchange-policy","content:supports:ce08b149-1917-44e7-b40a-fe43dbc913ec.json","supports/ce08b149-1917-44e7-b40a-fe43dbc913ec.json","supports/ce08b149-1917-44e7-b40a-fe43dbc913ec",{"_path":497,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":498,"slug":499,"path":500,"title":501,"categories":502,"action":503,"seo":509,"parent":398,"_id":519,"_type":13,"_source":15,"_file":520,"_stem":521,"_extension":13},"/supports/a78383af-8eb4-532a-b803-2ee1f104e777","a78383af-8eb4-532a-b803-2ee1f104e777","eligibility-conditions-for-refunds-in-credit","/support/eligibility-conditions-for-refunds-in-credit","ストアクレジットによる返金の適用条件について教えてください。",[],{"content":504,"component":425},{"id":498,"body":505,"title":501,"fullSlug":500,"sectionId":423,"categoryId":506,"labelNames":507,"originalZendeskArticleId":508},"\u003Cp>\u003Cspan data-sheets-root=\"1\">バウチャー（ストアクレジット）による返金は、以下の場合にご利用いただけます：\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-sheets-root=\"1\">\u003Cstrong>1. お客様による返品（クレームを除く）\u003C/strong>\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-sheets-root=\"1\">自動サポートページから返品を開始する際、次の2つの返金方法が提示される場合があります：\u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cspan data-sheets-root=\"1\">元のお支払い方法への返金\u003C/span>\u003C/li>\n\u003Cli>\u003Cspan data-sheets-root=\"1\">バウチャー（ストアクレジット）による返金\u003C/span>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cspan data-sheets-root=\"1\">ご注文に適用される条件の範囲内で、この2つの方法からお選びいただけます。\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-sheets-root=\"1\">一度ご選択が確定すると、処理手続きが自動的に開始されシステム上で固定されるため、返金方法を変更することはできません（例：バウチャー（ストアクレジット）への返金からクレジットカードへの返金、またはその逆への変更は不可）。\u003C/span>\u003Cbr> \u003C/p>\n\u003Cp>\u003Cspan data-sheets-root=\"1\">\u003Cstrong>2. 配送不可による返送\u003C/strong>\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-sheets-root=\"1\">この場合、返金はストアクレジットのみで行われます。\u003C/span>\u003Cbr>\n\u003Cspan data-sheets-root=\"1\">クレジットカードへの返金はできませんが、処理条件が例外的に再評価される場合を除きます。\u003C/span>\u003Cbr> \u003C/p>\n\u003Cp>\u003Cspan data-sheets-root=\"1\">\u003Cstrong>3. カスタマーサービスから再発送された注文\u003C/strong>\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-sheets-root=\"1\">クレーム対応としてブランドの負担で代替商品が再発送された場合、その注文を返品された際には、当社の利用規約に基づきバウチャー（ストアクレジット）での返金のみとなります。\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-sheets-root=\"1\">この条件については、返品時に特別なメッセージでご案内いたします。\u003C/span>\u003C/p>","12798224902930",[],"27492514457362",{"title":510,"description":8,"image":511,"canonical":512,"alternates":513},"ストアクレジットによる返金の適用条件について教えてください。 — サポート",{"url":390,"alt":510},"https://www.typology.jp/support/eligibility-conditions-for-refunds-in-credit",{"fr":514,"us":515,"gb":516,"de":517,"global":518,"jp":512},"https://www.typology.com/support/conditions-d-eligibilite-au-remboursement-en-credits","https://us.typology.com/support/eligibility-conditions-for-refunds-in-credit","https://uk.typology.com/support/eligibility-conditions-for-refunds-in-credit","https://de.typology.com/support/bedingungen-fur-die-ruckerstattung-in-form-von-guthaben","https://global.typology.com/support/eligibility-conditions-for-refunds-in-credit","content:supports:a78383af-8eb4-532a-b803-2ee1f104e777.json","supports/a78383af-8eb4-532a-b803-2ee1f104e777.json","supports/a78383af-8eb4-532a-b803-2ee1f104e777",{"_path":523,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":524,"slug":525,"path":526,"title":527,"categories":528,"action":529,"seo":534,"parent":398,"_id":544,"_type":13,"_source":15,"_file":545,"_stem":546,"_extension":13},"/supports/832d7546-c5d4-5638-b45c-3e8b724f611b","832d7546-c5d4-5638-b45c-3e8b724f611b","can-the-refund-method-be-changed-after-confirmation-credit","/support/can-the-refund-method-be-changed-after-confirmation-credit","返金方法を確定後に変更できますか？",[],{"content":530,"component":425},{"id":524,"body":531,"title":527,"fullSlug":526,"sectionId":423,"categoryId":506,"labelNames":532,"originalZendeskArticleId":533},"\u003Cp>いいえ、一度返金方法を確定すると変更することはできません。\u003C/p>\n\u003Cp>ご選択が確定した時点で処理手続きが自動的に開始され、システム上で固定されるため、返金方法を変更することはできません（例：クレジットカードへの返金からバウチャー（ストアクレジット）への返金、またはその逆への変更はできかねます）。\u003C/p>\n\u003Cp>返金方法については次の2つの場合が考えられます：\u003C/p>\n\u003Cul>\n\u003Cli>\n\u003Cstrong>選択が可能な場合\u003C/strong>\u003Cbr>一部の場合、例えばお客様都合の返品では、元のお支払い方法での返金かバウチャー（ストアクレジット）での返金かをお選びいただけます。この選択は、一度確定すると変更できません。\u003C/li>\n\u003Cli>\n\u003Cstrong>自動的にバウチャー（ストアクレジット）返金となる場合\u003C/strong>\u003Cbr>配送不可による返送や、当社チームによる特別対応（商業的措置）の場合には、返金は自動的にバウチャー（ストアクレジット）で行われます。当社の利用規約に明記されている通り、その他の返金方法はお選びいただけません。この条件は返品手続きの際に明確に表示されます。\u003C/li>\n\u003C/ul>\n\u003Cp>返品の種類に応じて、返金条件はご依頼受付時にお知らせします。\u003Cbr>選択肢がある場合は、後から変更できませんので、確定前に内容をよくご確認ください。\u003C/p>",[],"27492789518738",{"title":535,"description":8,"image":536,"canonical":537,"alternates":538},"返金方法を確定後に変更できますか？ — サポート",{"url":390,"alt":535},"https://www.typology.jp/support/can-the-refund-method-be-changed-after-confirmation-credit",{"fr":539,"us":540,"gb":541,"de":542,"global":543,"jp":537},"https://www.typology.com/support/peut-on-modifier-le-mode-de-remboursement-apres-validation--credit","https://us.typology.com/support/can-the-refund-method-be-changed-after-confirmation-credit","https://uk.typology.com/support/can-the-refund-method-be-changed-after-confirmation-credit","https://de.typology.com/support/kann-die-erstattungsmethode-nach-der-bestatigung-geandert-werden-gutschrift","https://global.typology.com/support/can-the-refund-method-be-changed-after-confirmation-credit","content:supports:832d7546-c5d4-5638-b45c-3e8b724f611b.json","supports/832d7546-c5d4-5638-b45c-3e8b724f611b.json","supports/832d7546-c5d4-5638-b45c-3e8b724f611b",{"_path":548,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":549,"slug":550,"path":551,"title":552,"categories":553,"action":554,"seo":559,"parent":398,"_id":569,"_type":13,"_source":15,"_file":570,"_stem":571,"_extension":13},"/supports/11581d82-5a1e-5eb0-9939-b37f14a1b9c1","11581d82-5a1e-5eb0-9939-b37f14a1b9c1","i-cannot-find-my-package-can-i-ask-for-a-refund-","/support/i-cannot-find-my-package-can-i-ask-for-a-refund-","荷物が見つかりません。返金をお願いできますか？",[],{"content":555,"component":425},{"id":549,"body":556,"title":552,"fullSlug":551,"sectionId":423,"categoryId":506,"labelNames":557,"originalZendeskArticleId":558},"\u003Cp dir=\"ltr\">配達完了後にお荷物が見つからない場合は、まずは周囲の方（ご近所の方や管理人）や最寄りの郵便局にご確認ください。\u003Cbr>配達は非対面で行われ、郵便受けに直接投函されるため、配達員からご連絡が入ることはありません。\u003C/p>\n\u003Cp dir=\"ltr\">もし該当する状況でしたら、「お客さま窓口」までご連絡ください。解決方法をご案内いたします。\u003C/p>\n\u003Cp dir=\"ltr\">なお、返金はご注文製品をご返送いただいた場合にのみ対応しておりますのでご了承ください。\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>\n\n",[],"12844407861010",{"title":560,"description":8,"image":561,"canonical":562,"alternates":563},"荷物が見つかりません。返金をお願いできますか？ — サポート",{"url":390,"alt":560},"https://www.typology.jp/support/i-cannot-find-my-package-can-i-ask-for-a-refund-",{"fr":564,"us":565,"gb":566,"de":567,"global":568,"jp":562},"https://www.typology.com/support/mon-colis-est-introuvable-puis-je-demander-un-remboursement","https://us.typology.com/support/i-cannot-find-my-package-can-i-ask-for-a-refund-","https://uk.typology.com/support/i-cannot-find-my-package-can-i-ask-for-a-refund-","https://de.typology.com/support/ich-kann-mein-paket-nicht-finden-kann-ich-eine-ruckerstattung-beantragen","https://global.typology.com/support/i-can-not-find-my-package-can-i-ask-for-a-refund","content:supports:11581d82-5a1e-5eb0-9939-b37f14a1b9c1.json","supports/11581d82-5a1e-5eb0-9939-b37f14a1b9c1.json","supports/11581d82-5a1e-5eb0-9939-b37f14a1b9c1",{"_path":573,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":574,"slug":575,"path":452,"title":450,"categories":576,"action":577,"seo":580,"parent":398,"_id":590,"_type":13,"_source":15,"_file":591,"_stem":592,"_extension":13},"/supports/1afa6047-532b-5463-ae4a-a4674aa8ce1f","1afa6047-532b-5463-ae4a-a4674aa8ce1f","i-m-not-satisfied-with-the-product",[],{"content":578,"component":425},{"id":574,"body":449,"title":450,"fullSlug":452,"sectionId":423,"categoryId":506,"labelNames":579,"originalZendeskArticleId":448},[],{"title":581,"description":8,"image":582,"canonical":583,"alternates":584},"商品が肌に合わないようです。 — サポート",{"url":390,"alt":581},"https://www.typology.jp/support/i-m-not-satisfied-with-the-product",{"fr":585,"us":586,"gb":587,"de":588,"global":589,"jp":583},"https://www.typology.com/support/mon-produit-ne-me-convient-pas","https://us.typology.com/support/i-m-not-satisfied-with-the-product","https://uk.typology.com/support/i-m-not-satisfied-with-the-product","https://de.typology.com/support/mein-produkt-ist-nicht-fur-mich-geeignet","https://global.typology.com/support/i-m-not-satisfied-with-the-product","content:supports:1afa6047-532b-5463-ae4a-a4674aa8ce1f.json","supports/1afa6047-532b-5463-ae4a-a4674aa8ce1f.json","supports/1afa6047-532b-5463-ae4a-a4674aa8ce1f",{"_path":594,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":595,"slug":596,"path":597,"title":598,"categories":599,"action":600,"seo":605,"parent":398,"_id":615,"_type":13,"_source":15,"_file":616,"_stem":617,"_extension":13},"/supports/5714bec2-1e31-5c44-a528-5a375d541e35","5714bec2-1e31-5c44-a528-5a375d541e35","my-parcel-has-not-arrived-can-i-request-a-refund","/support/my-parcel-has-not-arrived-can-i-request-a-refund","荷物が届きません。返金をお願いできますか？",[],{"content":601,"component":425},{"id":595,"body":602,"title":598,"fullSlug":597,"sectionId":423,"categoryId":506,"labelNames":603,"originalZendeskArticleId":604},"\u003Cp>お荷物が発送された後は、配送をキャンセルすることはできません。ご注文の製品が不要になった場合は、配達後にご返品いただく必要があります。\u003Cbr>製品をご返送いただかない限り、返金対応ができかねますのでご了承ください。\u003C/p>\n",[],"12844406167954",{"title":606,"description":8,"image":607,"canonical":608,"alternates":609},"荷物が届きません。返金をお願いできますか？ — サポート",{"url":390,"alt":606},"https://www.typology.jp/support/my-parcel-has-not-arrived-can-i-request-a-refund",{"fr":610,"us":611,"gb":612,"de":613,"global":614,"jp":608},"https://www.typology.com/support/mon-colis-n-est-pas-arrive-puis-je-demander-un-remboursement","https://us.typology.com/support/my-parcel-has-not-arrived-can-i-request-a-refund","https://uk.typology.com/support/my-parcel-has-not-arrived-can-i-request-a-refund","https://de.typology.com/support/kann-ich-eine-ruckerstattung-erhalten-wenn-meine-bestellung-nicht-angekommen-ist","https://global.typology.com/support/my-parcel-has-not-arrived-can-i-request-a-refund","content:supports:5714bec2-1e31-5c44-a528-5a375d541e35.json","supports/5714bec2-1e31-5c44-a528-5a375d541e35.json","supports/5714bec2-1e31-5c44-a528-5a375d541e35",{"_path":619,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":620,"slug":621,"path":422,"title":413,"categories":622,"action":623,"seo":626,"parent":398,"_id":636,"_type":13,"_source":15,"_file":637,"_stem":638,"_extension":13},"/supports/407c9c9e-1c01-5347-8952-c326bfb0b3d4","407c9c9e-1c01-5347-8952-c326bfb0b3d4","can-i-get-a-refund-for-a-product-i-ve-opened-and-used",[],{"content":624,"component":425},{"id":620,"body":412,"title":413,"fullSlug":422,"sectionId":423,"categoryId":506,"labelNames":625,"originalZendeskArticleId":411},[],{"title":627,"description":8,"image":628,"canonical":629,"alternates":630},"使用済みの製品でも返金できますか？ — サポート",{"url":390,"alt":627},"https://www.typology.jp/support/can-i-get-a-refund-for-a-product-i-ve-opened-and-used",{"fr":631,"us":632,"gb":633,"de":634,"global":635,"jp":629},"https://www.typology.com/support/puis-je-etre-rembourse-d-un-produit-commande-et-utilise","https://us.typology.com/support/can-i-get-a-refund-for-a-product-i-ve-opened-and-used","https://uk.typology.com/support/can-i-get-a-refund-for-a-product-i-ve-opened-and-used","https://de.typology.com/support","https://global.typology.com/support/can-i-get-a-refund-for-a-product-i-ve-opened-and-used","content:supports:407c9c9e-1c01-5347-8952-c326bfb0b3d4.json","supports/407c9c9e-1c01-5347-8952-c326bfb0b3d4.json","supports/407c9c9e-1c01-5347-8952-c326bfb0b3d4",{"_path":640,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":641,"slug":470,"path":480,"title":478,"categories":642,"action":643,"seo":646,"parent":398,"_id":656,"_type":13,"_source":15,"_file":657,"_stem":658,"_extension":13},"/supports/a042875e-633f-57dd-aee0-92ce2b352106","a042875e-633f-57dd-aee0-92ce2b352106",[],{"content":644,"component":425},{"id":641,"body":477,"title":478,"fullSlug":480,"sectionId":423,"categoryId":506,"labelNames":645,"originalZendeskArticleId":476},[482],{"title":647,"description":8,"image":648,"canonical":649,"alternates":650},"製品の交換はできますか？ — サポート",{"url":390,"alt":647},"https://www.typology.jp/support/exchange-policy",{"fr":651,"us":652,"gb":653,"de":654,"global":655,"jp":649},"https://www.typology.com/support/echanger-un-produit","https://us.typology.com/support/exchange-policy","https://uk.typology.com/support/exchange-policy","https://de.typology.com/support/kann-ich-einen-artikel-umtauschen","https://global.typology.com/support/exchange-policy","content:supports:a042875e-633f-57dd-aee0-92ce2b352106.json","supports/a042875e-633f-57dd-aee0-92ce2b352106.json","supports/a042875e-633f-57dd-aee0-92ce2b352106",1776764844626]